SedonaSchedule                               SedonaSchedule Designed Functionality                      Ticket Queue

Ticket Queue (continued)

Ticket Queue Colors

Ticket color display has been coded into the Ticket Queue.  The font color of a Ticket displayed in the Ticket Queue depends on the Priority of the Ticket.  When a Ticket is initially created, the User must select a Problem Code; in the Problem Code setup table, a default Priority is assigned to that code.  The default priority auto-fills into the Ticket, however the User creating the Ticket may choose to either escalate or de-escalate the Ticket Priority.  Priority Codes are hard-coded into the software and cannot be added, changed, or deleted.  Below are the Priority color codes.

·Low - Green

·Medium - Black

·High - Blue

·Critical - Red

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