SedonaSchedule                               SedonaSchedule Designed Functionality                      Group Tickets

Group Tickets Design

Group Tickets processing was designed primarily for use with Inspection Tickets, however this functionality may be used with regular Service Tickets as well.  Inspection Ticket Groups are pre-defined within the Inspection Setup records.  Once the Inspection Tickets are generated into their pre-defined groups, a User has the option of either removing one or more tickets from the group or adding one or more tickets to an existing group.  Both Regular Service Tickets and Inspection Tickets may be manually added to an existing Ticket Group as long as the Tickets are associated with the same customer Site.

Regular Service Tickets must be manually grouped if this is desired for the purpose of scheduling, dispatching and invoicing the tickets together as a group.

Inspection Linked to a Recurring Line

There are two basic options available when determining how to use Group Inspection Tickets:

·Link an Inspection Record to a Recurring Line

·Setup Inspection without a Link to a Recurring Line

Using the option of linking an Inspection Setup to a Recurring Line will allow you to cycle bill the inspection services separately from other recurring services if desired.  Inspections may only be linked to a recurring line if the Service Level selected on the Inspection setup form has been flagged to require a link to a recurring line.

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