SedonaSchedule                               SedonaSchedule Designed Functionality                      Ticket Design

Ticket Design

Service Ticket

The Service Ticket form is divided into three major areas:

·The Header area contains Customer/Site Information, Ticket Creation Information and Customer Contact Information.

·The left side of the Service Ticket form is mainly display-only information related to the System.  The Service Company and the Service Level fields located at the lower left side of the form automatically fill with the values setup on the System record.  Both of these fields may be overridden if necessary. 

·The right side of the form is where most of the data entry is performed.  The Problem Code is a required field.  If the System record for the ticket has been flagged to require a Purchase Order Number, then this field will also be required to be able to save the Ticket.

FRM 25006

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