SedonaSchedule                               SedonaSchedule Processing Transactions                      Create a Service Ticket

Service Ticket Form Definitions (continued)

Ticket System Details

The left side of the New Ticket form is mostly display-only information related to the System for which the ticket is being created.  There are two data entry fields below the System Information; Service Company and Service Level.

System Information

Key fields from the System record is displayed such as the System Type, Panel Type and Location, etc.  If recurring inspections have been setup for the System, the Next Inspection Date will be displayed.  If the System is still covered by the initial Warranty, the expiration dates will be displayed.  If the System Warranty period has expired, the word Expired will display in the Warranty End field.

Comments & Notes - The information in both of these fields may be very lengthy; hovering your mouse over the field will display the entire text entered on the System record.

Service Company - The Service Company will default from the System record associated with this ticket.  This may be changed if necessary.  Clicking on the drop-down arrow to the right of the field will list any alternate Service Companies setup on the System record; you may select one of these if appropriate.  You may also click on the pencil icon to the right of the field; this will open the Service Company selection list and will include all selections from the Service Company setup table including Service Providers (subcontractors).  If a Service Provider type Service Company is selected, once the Ticket is saved, the Ticket will become a Vendor Ticket.

Service Level - The Service Level will default from the System record associated with this ticket.  The Service Level controls the billing rules for the Ticket.  This may be changed if necessary.

25514

Previous Page                                                  Page  2  of  4                              Next Page