Service Technician Absence 

Technician Absence

The Technician Absences form is used to block out time on the Appointment Summary where a Technician is not available to be scheduled.  Select a Technician, the date or date range and one of the three reason codes.  A brief note may be typed into the Notes field for the absence.  Confidential information should not be entered in the Notes - the notes appear in the Appointment Summary.  Once an Absence is saved, no appointments may be scheduled for the Technician for the period of the absence. 

An absence may be for a partial day or a series of days.

There is also the ability to mark all Technicians as absent for a particular date or date range.  This is often used to block out company holidays for the entire Technician staff.  When creating the Absence record select All Techs from the top of the Technician name list.

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