Accounts Receivable                     Unapplied Cash & Credits                               How to Apply an Unapplied Credit Memo to Invoices

Customer Explorer - How to Apply Unapplied Credit Memos to Invoices (continued)

The Apply Customer Credit form will be displayed.  All Invoices with an open balance will be listed in the grid area of the form.

3.  Apply Date – The Apply Customer Credit form will be displayed.  In the Header area, the Apply Date will automatically default to today’s date; you may override this to any date that is in an open accounting period, but not prior to the date the Credit Memo was created.

4.  Apply to Invoices – In the Payment column type in the amount of the unapplied Credit Memo to apply to the invoice(s), or you may click the Auto button at the lower right of the form; this will apply to the lowest invoice numbers first until all of the unapplied Credit Memo has been used.  If the original unapplied amount exceeds the amount of all the invoices, the balance will remain on the customer's account to apply at another time. 

When finished, click the Save button located at the lower right of the form.  If the entire amount of the unapplied Credit Memo was used, that line item will no longer be displayed in the active pane of the Customer Explorer.

FRM 4052-5

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