Accounts Receivable                     Payment Processing

Payment Processing Overview (continued)

Payment Processing & Collections

Payment processing may affect customers that are in one of the Collection Queues.  When a payment is posted and completely pays off a customer account, the customer is automatically removed from the collection queue in which they currently reside.  For example, if the customer is in the over 60 day queue and makes a payment that now qualifies the customer account for the collection queue rules of the over 30 day queue, the customer is automatically moved to the over 30 queue.  The automatic removal or movement in collections is recorded to the Customer's Sedona Event Log and to the customer Collection Activity list.  The automatic removal/move with collection queues functions only with sequenced type collection queues.

A customer may also be automatically added to a collection queue.  If a User reverses the deposit of a payment batch and deletes the check of a customer which paid one or more invoices that were delinquent, the customer will automatically be added to the corresponding collection queue based on the rules of the collection queue and the number of days past due the invoice is at the time of the deletion of the check.  The customer will only be added to the most delinquent queue that was part of the customer’s collection history.

Follow the topic links below for instructions and additional information related to Payment Processing.

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