Once it is known the Technician has finished the appointment, within the Schedule Board, click once on the Ticket Appointment, then in the Ticket Detail Viewer, click on the red button to the right of the Departed Date/Time area.  On the Ticket Detail Viewer, the exact date and time it is when clicking the red button will populate the Departed fields.  The background color of the Appointment on the Schedule Board will change to Red.

There is a slight change in the process if at the end of the appointment, the Technician is providing information as to how the ticket was resolved and you want to type in this information immediately.  To use this process, continue on to the next page. instead of clicking on the Red Departed button, double-click on the appointment within the Schedule Board

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