SedonaSchedule                               SedonaSchedule Processing Transactions                      Dispatching Technician Appointments

Dispatching Technician Appointments

Live Dispatching from the Ticket

If you are already working in the Ticket to be Dispatched, and your Technicians call-in, email or text the office as they are arriving and departing from appointments throughout the day.  An office staff member will mark the dispatch times as the information is received from the Technicians.

Dispatch the Technician to the Appointment

Once it is known the Technician is on the way to the appointment, within the Ticket, click on the Appointments and Labor button from the ribbon.

Double-click on the Ticket Appointment to open the Ticket Dispatch form.  Click on the blue button to the right of the Dispatched Date/Time area.  The exact date and time it is when clicking the blue button will populate the Dispatched fields.  When viewing the Appointment on the Schedule Board, the background color of the Appointment will change to Blue.

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