Client Management Collections Removing a Customer from Collections
Removing a Customer from Collections (continued)
Removing a customer from a Non-Sequenced Collection Queue
To remove a customer from collections that is currently in a non-sequenced collection queue, follow the steps below.
1. Open the Collection Queue in which the customer is located. Highlight the customer collection record in the list.
2. Highlight the customer to be removed from collections; right-click and select the Remove Customer from Collections option. The customer has now been removed from collections.
Note: The next time the Collection Queues are refreshed, if the customer manually removed from collections still meets the rules of any of the Collection Profiles, the customer will be placed back into the appropriate Collection Queue.