Accounts Receivable EFT Processing Rejected Transactions

Handling Rejected Transactions

When a response file has been received and processed, any transactions that were funded will display a Y in the Funded column, the characters A01 will display in the Response column and a green checkmark will be displayed to the far left of each funded transaction in the EFT Processing List.  Any transaction lines with a red X displayed to the far left of the transaction line was a rejection.  These rejected transactions will display a response code that defines why the transaction was not funded.  Pressing the Response Codes button located at the lower right of the EFT Processing List will display the most commonly received response codes and their definition. 

A complete list of rejection codes is available by visiting the ACH Direct Payments Gateway website.  Once you enter your login information provided by ACH Direct, navigate to the Knowledge Gateway / Documents / ACH Return Codes.

A list of all rejected transactions may be printed by pressing the Print Preview button located on the upper toolbar while a batch list is displayed in the SedonaOffice EFT Processing form.  Pressing the Print Preview will display Print Submitted Batch form with printing options.  To print the rejected transactions, select the UnFunded checkbox.  The User also has the option of what order the transactions will be listed on the report; Customer Number or Business Name.  The default sort order is Customer Number.  Once displayed, the report may be printed or saved to an electronic file.

Rejected transactions need to be handled individually.  The User will need to contact the customer to make other payment arrangements for the rejected transaction.  If the credit card or ACH Bank information provided by your customer has expired, or is no longer valid, once updated information is received from your customer, the User will update the credit card or ACH Bank setup for the customer.  Once the customer credit card or ACH information has been updated, the User may setup a new EFT payment and submit for funding in a new batch.

Declined (rejected) transactions will appear in the EFT History on the Customer Explorer record.