Accounts Receivable Payment Processing Handling Invalid Records
How to Handle Invalid Records (continued)
If there are any records with invalid customers, the User has a few choices in handling exceptions:
· Post the batch which will only include the payment rows where the customer information is valid. If this option is selected, the User will have to create a manual payment batch for the records that did not post.
· Stop and research the unknown customer payment records then make the necessary corrections once the correct information is located.
· Change the Unknown customers to your Cash Account customer number, post the payment batch then research the errors at a later time. Once the valid customer number is identified, the payment may be transferred from the Cash customer to the correct customer account.
Valid Customer Number – No Open Invoices
In situations where the customer number is correct however there are no open invoices on the customer account the User can Post the payments in the list, then manually add these customer payments to the batch and apply the funds to unapplied cash or one of the other options on the Other tab of the Payment Processing form.