Accounts Receivable Credit Memos How to Create a Credit Memo
Credit Memos may be created from the Accounts Receivable menu or from a Customer Explorer record. The following pages will display where to navigate in the Customer Explorer to create a credit memo.
Navigate to Accounts Receivable/Credit Memo from the main application menu tree. A blank Credit Memo form will be displayed. All required fields on the form must be populated before the User will be able to post the Credit Memo to the customer account.
A User may credit the customer for items only, parts only or a combination of items and parts. If your company is using stock tracking and parts are listed on the invoice, the inventory will be returned to the warehouse specified in the header of the credit memo.
1. Fill in the Credit Memo Header – Fill in the necessary fields of the credit memo header as described in Credit Memo Form Definition.
2. Credit Memo Body - Select Items and/or Parts – If crediting the customer for Items, select the item and enter the quantity and rate. If the Item selected is for a recurring type of service, a form will be displayed to enter the period of time for which the Item is being credited along with the monthly rate. Continue to the next Item line for additional Items being credited.
If crediting the customer for Parts, navigate to the Parts tab and either type in the exact part number or press the part search button located to the right of the Part field. Enter the quantities and rates. Continue to the next Part line for additional Parts being credited.
3. Credit Memo Footer – Select the Credit Memo Description from the drop-down list. Select a Credit Reason from the drop-down list. Depending on your company setup, this may be a required field. In the Memo field the User may type up to 255 characters of information that will print on the customer credit memo.