Accounts Receivable Credit Memos Credit Off and Create Credit From
Credit-Off & Create Credit From Overview
Two options are available within the Customer Explorer to credit off invoices without creating a manual Credit Memo. The Credit Off Invoice option allows a User to credit off the entire balance of an invoice; this function will create a Credit Memo using the same Invoice Items and/or Parts that were used on the invoice being credited-off. The Credit Memo is then automatically applied to the invoice to pay off the entire invoice. When using this option, the User does not have the opportunity to immediately enter a note in the Memo field of the Credit Memo. If notes are needed, the User may re-open the Credit Memo automatically generated, enter the note in the memo field then re-save. User permissions (SedonaSetup/User Group Security/AR/Edit existing transactions) are required to enter a memo after the Credit Memo was initially saved.
The Create Credit From option will create a Credit Memo using the same Invoice Items and/or Parts that were used on the invoice being credited-off but not automatically apply the Credit Memo to the invoice. The application of the Credit Memo to the invoice will have to be done manually by the User. Using this option allows the User to enter a note in the Memo field of the Credit Memo prior to saving.
For instructions on how to use each of these functions, follow the topic links below.