Service Service Ticket Overview Ticket Form

Ticket Form Definitions (page 3)

Comments - This is an Informational Field.  This field will display information entered into the Comments field on the Site record.

Notes - This is an Informational Field.  This field will display information entered into the Notes field on the Site record.

Service Company - This is a Selection Type field; the Service Company defaults from the System record.  The Service Company may be overridden if necessary by making a selection from the drop-down list or pressing the lookup button to the right of this field.

Svc Level - This is a Selection Type field; the Service Level defaults from the System record.  The Service Level may be overridden if necessary by making a selection from the drop-down.

Problem Code - This is a Selection Type field; the User must make a Problem Code selection.  This is the only required field on the Ticket form (other than PO Required field).

Secondary Problem - This is a Selection Type field; this is an optional field.  If this field is grayed-out, your company has not set up Secondary Problem Codes.

Expertise Level - This is a Selection Type field;  the Expertise Level will default to the value assigned to the Problem Code selected.  The User may override if necessary.

Priority - This is a Selection Type field;  the Priority will default to the value assigned to the Problem Code selected.  The User may override if necessary.

 

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