Service Service Ticket Overview How Billable Charges are Determined
How Service Ticket Charges are Determined (page 2)
Systems Out Of Warranty
For Systems where the Warranty period has expired, the following evaluations are made by the application.
Is the Resolution Code Billable?
No - Charges will not be calculated, and the Service Ticket is ready to be closed.
Yes – The application will evaluate the Service Level rules.
Evaluate the Service Ticket Service Level setup
Are Parts covered by the Service Level?
No – parts will be calculated on the invoice based on the default Service Price in the part setup.
Yes – parts will not be charged on the invoice.
Is Labor covered by the Service Level?
No – Labor charges will be calculated on the invoice based on the total Technician on-site time (less any minutes entered on the Service Level “After the first X minutes” field) times the rate contained on the Service Ticket Service Level.
Yes – Labor charges will not be charged on the invoice.
Are Other Charges covered by the Service Level?
No – User may manually enter Other charges into the Service Ticket which will appear on the invoice.
Yes – No Other charges may be entered on the Service Ticket.
Does the Service Level contain a Trip Charge?
No – No Trip Charge is calculated for the invoice.
Yes – The Trip Charge amount and Item Code will appear on the invoice.