SedonaSchedule                               SedonaSchedule Processing Transactions                      Appointments Clock-Out & Clock-In

Appointments Clock-Out and Clock-in

The Clock-Out/Clock-In feature facilitates managing down-time for Technicians and Installers.  The time span allotted for the Ticket or Job remains constant with the transitions from clocked-out to clocked-in, ensuring that a scheduler always knows when an employee is free or busy.

When Clocking-out on an Appointment, the software automatically creates a Miscellaneous Appointment for the period of time the Technician is “Clocked-out”.  When a Clock-in is performed, the Miscellaneous Appointment is ended and a new “continuation” Appointment for the Ticket or Job is created for recording time against the Ticket or Job.

The Clock-out & Clock-in is initiated from the Schedule Board by right-clicking on an appointment where the Technician has been marked as “On-Site” (green background color of the appointment).

Typical uses of the Clock-out & Clock-in feature would be:

·The Technician may take a lunch break during the scheduled Ticket or Job appointment.

·The Technician must leave the Site to pick-up parts, but plans on returning. 

·The Technician must leave to assist at another Site, but plans on returning.

·The Technician may be delayed in traffic and you do not want to penalize your customer for the delayed drive time (or a portion of the delay).

The period of time between the Clock-Out and Clock-in will prevent labor hours and costs from being applied to the Ticket or Job.  This time period will also not be considered when calculating total billable hours on Tickets.

There are restraints placed on the times that can be entered for clocking in and clocking out.  The time of a clock-out must be later than the Dispatched time.  Likewise, clocking-in (on a miscellaneous appointment) must have a clock-in time later than the start of the clock-out appointment.

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