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Ticket Invoicing

Review Before Invoicing - Appointments and Labor Form

The Appointments and Labor form is divided into two tiers; the upper tier displays the calculated number of billable hours and rates along with a possible Service Fee (also known as a Trip Charge).  The total amounts should agree with amount shown in the Labor charges area of the Billing form.

The lower tier displays all appointments for the Ticket along with the dispatch times.  In the example below there are two appointments for the same Technician on the same day.  In looking at the dispatch times, it appears the Technician was clocked-out for a 30-minute lunch period.  The software has calculated a total of 240 minutes (4 hours) of billable on site time, which is reflected in the upper tier.

If someone had modified the number of billable hours, the Manual Labor checkbox in the upper tier would be selected.  User permissions are required to be able to manually override billable labor charges.

The amount displayed in the Service Fee area will appear as part of the "Other" charges amount on the Billing form.

On the previous page, the total amount displayed in the "Other" charges amount was $70.00, so the remaining $10.00 must be listed on the Other Items form.

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