Client Management Collections Concepts & Terminology
Collections Concepts & Terminology (continued)
There are two types of Collection Queues; sequenced queues and non-sequenced queues.
Sequenced Queues
Sequenced Queues determine in which Collection Queue a Customer should be placed based on the setup criteria of the Collection Profiles. With Sequenced Queues, Customers are placed in the appropriate queue each time the Auto Refresh Process is run for the Collection Queues or when a payment or credit is applied to the Customer.
When creating Sequenced Queues the sequence number is very important, as this will determine the Collection Queue in which the customer will be placed. The lowest sequence number indicates the most delinquent rules and the highest sequence number indicates the least delinquent rules.
Non-Sequenced Queues
Non-Sequenced Queues are manual Collection Queues that a customer may be moved into from a Sequenced Queue. Once a Customer is placed in a Non-Sequenced Queue the Customer will remain there until it is manually removed from the queue. Non-Sequenced Queues are typically used to escalate a collection customer to a senior management staff member when all other collection efforts have not brought the customer account current. Non-Sequenced queues may also be used to hold collection customers while legal action is being pursued by your company.