Client Management Collections Understanding the Collection Queue
Understanding the Collection Queue
This page should be required reading for all Users working in Collection Queues.
Before working in any Collection Queue, it is important to understand the information displayed in the Collection Queue and the source of that information.
Each Collection Queue displays a listing of all customers that met the rules assigned to the Collection Profile for the Collection Queue. The Collection Queue is designed to provide a Collector with information needed when speaking to a customer. Amounts displayed in the aging columns of the collection queue are totals of invoices for each Accounts Receivable Aging Bucket. A Collector will typically open the Customer Explorer to view and gather detailed information on the delinquent invoices prior to calling to the customer.
If desired, the Collection Queue may be printed. While a Collection Queue is being viewed, press the Print Preview from the Application Function Buttons. Due to space limitations, the aging columns displayed in the collection queue are not printed on this report.
At the top of the Collection Queue is a series of Collection Queue Function Buttons, follow the link for complete information on the functionality of each of these buttons.
Each of the columns displayed in the Collection Queue will be described on the following pages.
2010