Client Management SedonaDocs
SedonaDocs Overview
SedonaDocs is an add-on module that must be purchased to be able to attach or scan and attach documents in various areas of the application. This feature was designed to assist companies in going “paper-less” within their office environment as it applies to SedonaOffice practices. Once documents are attached in SedonaOffice, Users are able to view the documents within the SedonaOffice application at their workstation. This makes the workplace more efficient in that employees do not need to leave their workspace to locate paper documents that needs to be viewed.
Documents are stored on a file server and managed through SQL Server. When a document is attached in the SedonaOffice application, the actual file is stored on the file server and a link is created in the area of the application where the document was attached for future retrieval.
SedonaOffice customers subscribing to SedonaDocs are able to attach any type of electronic file to a Customer, Site, System, Service Ticket, Job, Inventory Part or Vendor record. Once documents are attached in SedonaOffice, Users are able to view the document on their workstation.
General documents may also be saved to the Documents list which is accessed from the main application module tree. These types of documents are typically company policies and procedures or other company related documents.
Documents that are attached in any area of the application are controlled by a Security Level. When a document is attached, the User must select a Security Level for the document. Each User logging into the SedonaOffice application is linked to one or more User Groups that control the User permissions to functions and reports within the application. Each User Group is assigned a Security Level; this controls which documents the User will be able to view.
There are three available Security Levels; 1 is the lowest level which is for general access, 2 is for a medium level of restricted access and 3 is for management level. For example, if a User’s User Group is assigned a Security Level of 3, the User will have access to all documents saved with a Security Level of 3 or lower.
Please refer to the links below for other SedonaDocs topics.
SedonaDocs Implementation Plan General Documents
Customer Documents Site Documents
System Documents Job Documents
Service Ticket Documents Part Documents