Service Vendor Service Ticket Overview Creating & Processing Vendor Service Tickets

Creating and Processing Vendor Service Tickets (continued)

Ticket Form Data Entry

2.  The New Service Ticket form will be displayed on the Ticket form (tab).  If the words Vendor Service is not displayed in a blue font at the bottom of the ticket, navigate to the Service Company field at the lower left of the ticket form and select a Service Provider by pressing the lookup button to the right of the field.

3.  Make Selections/Enter Data - Enter data and make selections in the fields on this form according to your company policies and procedures.  The Problem Code is a required field; the User must make a selection to be able to save the ticket.  If the PO field (lower right) is highlighted in yellow, an entry is required into this field to save the ticket.

4.  Navigate to the Custom Fields form.

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