Customer Explorer Customer Structure Functions Systems Central Station Tracking
Customer Structure Functions (continued)
Systems (continued)
The Central Station Tracking menu option will only be displayed if this option has been activated in SedonaSetup. When the Central Station Tracking menu option is expanded a list of additional options is displayed, each option is described below. When highlighting one of these menu options, the Active Pane will display any information entered for the selected option.
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Access Cards – This option is used to track information about access cards sold to and issued to the customer for the System.
Call Lists – This option is used to enter a list of individuals who could be called if an alarm signal is received by the central station.
Instructions – This option is used to enter information to be used by central station operators. Instructions may be marked as Permanent or considered Temporary if the Date Range option is selected. Instructions may be set up for some or all zones or for a specific signal type.
Monitoring – This option is used to track services for which your company is paying an outside central station for monitoring the system. Each service entered is linked to a recurring item for which your customer is being invoiced for this service. Using this option provides a good check and balance to make certain recurring lines have been set up to invoice your customer for the services being provided by the central station.
Schedule – This option is used to setup and maintain Open/Close Schedules for the System.
Test – This option is used to setup and maintain Test Schedules for the System.
Zones – This option is used to enter and maintain Zone information for a monitored System.
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