Accounts Receivable Unapplied Cash & Credits How to Apply Unapplied Cash-Customer Explorer
Applying Unapplied Items - Customer Explorer (continued)
Apply Unapplied Credit Memos to Invoices
To apply an Unapplied Credit Memo to one or more customer invoices, open the desired customer record and follow the instructions below.
1. Select the Credit Memo to Apply - Once the Customer Explorer record is open, within the Active Pane area under the Open Credits header, highlight the unapplied Credit Memo to be applied, right-click and select the Apply option.
2. Apply Customer Credit Form - The Apply Customer Credit form will be displayed with a list of all open invoices to which the Credit Memo may be applied. In the header area of this form, the Apply Date will default to today’s date; this date may be overridden if necessary.
3. Apply Amounts to Invoices - In the Payment column of the Invoices tab on the line of the invoice to which the Credit Memo will be applied, type in the amount to be applied to the invoice. The application will not allow the entry of an amount greater than the amount displayed in the Balance field in the header section. The User has the option of pressing the Auto button located at the lower right of the form to apply the Credit Memo; the amount will be applied to the oldest invoices first if an exact invoice balance amount does not match the Credit Memo amount.
4. Memo Field - If desired the User may enter information into the Memo field in the Footer section.
5. Save - When finished, press the Save button located at the bottom of the form.
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