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Accounts Receivable Unapplied Cash & Credits How to Apply Unapplied Cash-Customer Explorer
Applying Unapplied Items - Customer Explorer (continued)
Apply Unapplied Credit Memo – To Other Items
To apply an Unapplied Credit Memo to a Miscellaneous G/L Account or a Refund Check, open the desired customer record and follow the instructions below.
1. Select the Credit Memo to Apply - Once the Customer Explorer record is open, within the Active Pane area under the Open Credits header, highlight the unapplied Credit Memo to be applied, right-click and select the Apply option.
2. Apply Customer Credit Form - The Apply Customer Credit form will be displayed. Select the Other tab of this form. In the header area of this form, the Apply Date will default to today’s date; this date may be overridden if necessary.
3. Select the Application Option - Select the checkbox to the left of the option where the unapplied Credit Memo will be applied. The User may apply all of the unapplied Credit Memo to one option or divide the amount between multiple options. The entire amount of the unapplied Credit Memo does not have to be applied. Any unapplied amounts will remain as an Unapplied Credit Memo on the customer account.
4. Save - When finished, press the Save button located at the bottom of the form.
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