Service Service Ticket Queue Overview
The Service Ticket Queue (continued)
Function Buttons
There are nine function buttons displayed at the upper left of the Service Ticket Queue. Each function button will be explained below.
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All Open
Tickets - pressing this button will
display a list of all open tickets.
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Tickets Without
Appointments - pressing this button
will display a list of all open tickets where no appointment has
been scheduled on the Appointment Summary.
Tickets With
Appointments - pressing this button
will display a list of all open ticket with a scheduled
appointment.
Tickets
Requiring a Go Back Appointment -
pressing this button will display a list of all tickets flagged for
a Go Back.
Resolved
Tickets - pressing this button will
display a list of all tickets where a Resolution Code has been
selected. The list displayed is considered the service
billing list.