Service Service Ticket Queue Overview
The Service Ticket Queue
The Service Ticket Queue displays a list of all open Service Tickets. Once a ticket is created, it will remain in one of the Ticket Queues until closed. Tickets may be opened, viewed and managed by double-clicking on any ticket in the list. Each Service Ticket is assigned a Status by the application; this status is automatically set by the application depending on what actions have been performed for the ticket. Refer to the following topic link for a definition of each of the Ticket Status Codes.
Various functions may be performed from the Service Ticket Queue; follow the topic link for a more information about these functions. Service Ticket Queue Functions
There are four separate ticket queues that are accessed from this form. Pressing the drop-down arrow at the top of the Service Ticket Queue will display the Queue selections.
Service Ticket Queue - this list will display all open regular Service Tickets processed by your company.
Inspection Ticket Queue - this list will display all open Inspection Tickets that were generated by the Inspection program.
Vendor Service Queue - this list will display all the open tickets that have been assigned to a Service Provider type Service Company on the ticket.
Vendor Inspection Queue - this list will display all open Inspection Tickets generated by the Inspection program that have been assigned to a Service Provider type Service Company on the ticket.
At the top of the Service Ticket Queue are function buttons and filter selections; each function button and filter option will be described on the following pages.
ss8140