Service Service Ticket Queue Overview
The Service Ticket Queue (continued)
Filter Options (continued)
Sub Problems Filter - If your company is using Secondary Problem codes on tickets, selecting a single Sub Problem Code from the drop-down list will display all open tickets for the selected sub problem code(secondary problem code on the ticket).
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From and To Date Filter - The From and To Date filter is used to view a list of service tickets created on a particular date on within a particular date range. The date filters may be used in conjunction with any of the other Service Ticket Queue Filters.
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