Service Service Ticket Queue Overview 

The Service Ticket Queue (continued)

Function Buttons (continued)

 Show In Progress Queue - pressing this button will split the Service Ticket list into an upper tier and lower tier.  The upper tier displays all open tickets.  The lower tier displays tickets that have begun the dispatch process.  This view is typically used by dispatchers performing Live Dispatching.  As Technicians report in, the Dispatcher updates the dispatch times by right-clicking on the ticket in process.  Once the ticket appointment is marked as departed, the ticket disappears from the lower tier.

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