Service Service Ticket Overview Creating & Processing Service Tickets
Creating and Processing Service Tickets (continued)
Ticket Form Data Entry
2. The New Service Ticket form will be displayed on the Ticket form (tab).
3. Make Selections/Enter Data - Enter data and make selections in the fields on this form according to your company policies and procedures. The Problem Code is a required field; the User must make a selection to be able to save the ticket. If the PO field (lower right) is highlighted in yellow, an entry is required into this field to save the ticket.
4. Navigate to the Custom Fields form.
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