Service Service Ticket Overview Creating & Processing Service Tickets
Creating and Processing Service Tickets (continued)
Custom Fields Form Data Entry
5. From the Custom Fields form enter data and make selections according to your company policies and procedures. If any of the fields on this form is highlighted in yellow, an entry or selection is required into this field to save the ticket. If this form is grayed-out, this indicates your company has elected not to use this form.
6. Navigate to the Tech Appt form (tab).
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