Service Service Ticket Overview Creating & Processing Service Tickets
Creating and Processing Service Tickets (continued)
Manual Dispatching (continued)
Manual Dispatching from the Tech Appt Form of the Service Ticket (continued)
The Dispatch form will be displayed.
Dispatch Times - In the Dispatched, Arrived and Departed fields, enter the appropriate date and time.
Appointment Resolution - Select the appropriate Resolution Code from the drop-down list. The User may enter any notes recorded by the Technician on the paper Service Ticket into the Notes field.
Resolves Ticket Option - If the action taken by the Technician completes the Ticket, select the Resolves Ticket option. When this option is selected, the ticket status will change to RS (resolved). When viewing the ticket from the Appointment Summary, the background color will display in gray.
Put in Go Back Queue Option - If the Technician could not complete the Service Ticket and a return trip is required and you want to keep the ticket open for rescheduling, select the Put in Go Back Queue option. When this option is selected, the ticket status will change to GB (Go Back). When viewing the ticket from the Appointment Summary, the background color will display in orange.
11 12 13 14 15 16 17 18 19 Page 14